Vodafone India CC is clueless about my 3G data plan status

Yesterday I wanted to activate Rs 99 – 100 MB 3G plan on my Vodafone prepaid. I sent “Act MI100” sms. But I got replay as “RESPONSE_STATUS:1007: MI100 is already active on your Vodafone prepaid”. I was surprised, but thought if its active, I would try to deactivate it first, so I sent “Can MI100”. I got reply as my request received and status will sent shortly (But I didnt get any update for 2 days now). So I called CC.
First CC girl was totally clueless about 3G, and told me to visit Vodafone store. I again called CC, this time he said that deactivation message was received in their system, and in 3-4 hours my first 3G pack will deactivate, then I can again activate.
I also tried method about complaint form online. After giving complaint online, I got call in 1 hour, but the person said same thing, that my 3G pack will get deactivated, then I can activate 3G pack again.
Today morning I again called CC on direct number for 3G services. But the girl was again clueless saying that I dont have any data plan active, and told me to try *111# (which I had tried already) to check my active data plan. And *111# menu also replied that I dont have any data plan.
But still I am not able to activate 3G plan for MI100 by Rs 99.

I am not sure if Vodafone backend system has gone bad about my 3G data plan status, but their CC are totally clueless, and completely helpless for my issue.

Advertisements
This entry was posted in Vodafone 3G and tagged , . Bookmark the permalink.